Find the latest information for an order through your customer account or the tracking link in your shipping confirmation email.
Where to find tracking
Tracking appears after the parcel has been handed to the carrier. Open the shipping confirmation email and select the tracking link. Carrier scans can take time to appear, especially after weekends or cross-border handovers.
If tracking has not moved
A pause between scans does not always mean the parcel is lost. Allow the carrier's estimated delivery window to pass, then contact us with your order number if there is still no update.
Need help?
Use the contact page if the delivery estimate has passed, the parcel is marked delivered but cannot be found, or the address may be incorrect.