Answers to common questions about ordering, tea, teaware, delivery, and returns.
Shipping
When will my order ship?
Processing begins after payment is confirmed. The product page and checkout show any special lead time for pre-orders, launches, or handmade work.
Will I receive tracking?
When the chosen service includes tracking, the carrier link is sent to the email used at checkout.
Do you ship internationally?
Available destinations and services appear at checkout. Import duties and taxes may be collected separately by the destination country.
How is teaware packed?
Fragile pieces are packed to limit movement and protect edges. Please retain all packaging if anything arrives damaged.
Tea
How should I store tea?
Keep tea sealed, dry, and away from heat, light, and strong odours. Use clean, dry utensils when measuring leaves.
How do I choose a tea?
Start with the flavour and body described on each product page. The brewing guide offers practical starting points for leaf, water, temperature, and time.
Are harvest and origin details exact?
We publish the information supplied for each lot. Natural variation between seasons is expected, and handmade production can create small differences.
Teaware
Will handmade pieces look identical?
No. Small variations in tone, glaze, shape, and firing are part of handmade work and are not normally faults.
How should I care for teaware?
Follow the care note on the product page. In general, avoid sudden temperature changes and let pieces dry fully before storage.
Returns and wholesale
Can I return an order?
Contact us before sending anything back. Eligibility depends on the product condition, category, and the terms in our Shipping Policy.
Do you offer wholesale?
Yes, for suitable retail, hospitality, and independent projects. Use the Wholesale Inquiries page to share the details.