This page explains how orders are prepared, shipped, and supported. Shipping options and final charges are shown at checkout in USD.
Order processing
Orders are prepared after payment is confirmed. Processing time may vary during launches, holidays, or for handmade and pre-order items. Any longer lead time will be shown on the product page or shared by email.
Delivery estimates
Checkout shows the available delivery methods for your address. Estimates begin after the carrier receives the parcel and are not guaranteed dates. Customs checks, weather, public holidays, and remote destinations may add time.
Tracking
When tracking is available, we send the carrier and tracking link to the email used at checkout. Some postal services update only at major transit points.
Taxes, duties, and customs
Unless checkout clearly states that duties are included, the recipient is responsible for import taxes, duties, brokerage, and local handling charges. Customs requirements vary by destination.
Address changes and missed delivery
Please review the address before placing an order. Contact us promptly if a correction is needed. Once a parcel is with the carrier, rerouting may be unavailable. Parcels returned after failed delivery can be reshipped after the new shipping cost is paid.
Damage, loss, and missing items
Keep the packaging and contact us as soon as possible with the order number, parcel label, and clear photographs. We will review the case and work with the carrier.
Returns and cancellations
Contact us before returning an item. Tea and other food products cannot be accepted once opened. Unused non-food items must be returned in their original condition and packaging. Original shipping, return shipping, duties, and customs charges are normally non-refundable unless the item was incorrect or arrived damaged.
Questions
For an order-specific question, use our Contact us page and include your order number.